Technical Support

Tianlong has an after-sales technical support team of over 100 people, with 65% of the team having a master's degree or above. All the team members have a background in biology or laboratory medicine and many years of experience in molecular diagnostic experiments in hospital laboratories or university laboratories. The team is professional and reliable and can provide you with one-stop solutions, including molecular biology laboratory design, decoration, instrument configuration, and personnel training.

Tianlong Technology has formed a combination of online guidance and offline service mode to make a seamless transition from user feedback to after-sales service. Tianlong has established a complete service platform and channel construction for tech support. We provide a 24*7 service hotline to respond to your inquiry ASAP. You can have Tianlong experts for remote guidance and online consultation, which is free and convenient.

Over the years, Tianlong has known that perfect after-sales service is the key to winning a reputation and the market, and always benchmarked against the first-class company at home and abroad, by constantly improving the level of service, and striving to do the life science industry service "benchmark." We elevate the service to a strategic level of development, build a professional service team and service system, and improve the after-sales service network. We carry out regular training and standardize the service standards, printing the service "vital" concept deep in people's hearts. Also, we focus on customer service experience and feedback to push back the quality of service improvement and optimization. There is no best service, only better. Tianlong will strictly require high-standard after-sales service quality to satisfy our customers with reassurance.